![]() ![]() Three signal lights will flash to confirm the lock is factory reset.Click and hold the reset button for 20 seconds.Open the battery cover, where you will find the reset button above the batteries.If none of the above methods works, you can try to fix the problems by resetting the device. The cache file can be deleted from the app settings. Update the app and clear the cache file to fix this problem. If you are using the old version of the SimpliSafe app and trying to unlock the door using it, it could lead to no response issue. When the Distance is short, the signal from the smart device can pass to the base station without interference. Therefore it is necessary to limit the Distance between the base station and the smart device to maintain fluid communication. When the distance between the simplesafe device and the base station is too far, it could lead to no response issue. Limit The Distance Between The Base Station And the Smart Device In that case, you will get a notification of the low battery status in the app or an email about the low battery status via the SimpliSafe system. Suppose the lock is connected to the SimpliSafe app. So, before moving to any alternate solution, ensure the batteries have enough charge to operate the lock. Because of the low battery, the processor of the lock cannot process the information, resulting in no response signal. Low battery is another issue that could lead to the responding issue. Identify the object or device causing interference and take the necessary steps to fix the problems. Some other electronic or network devices can interfere with the Wi-Fi signal, leading to the disconnection of the lock from the Wi-Fi. To fix the problem, keep the Wi-Fi router near the lock to ensure a strong connection. Try to follow the other methods for resolving the responding issues of the lock until it fixes the problem.ĥ Did I Answer Everything You Want To Know About Simplisafe Door Lock Not Responding? Try the Solutions: Simplisafe Door Lock Not Responding Maintain a Strong Wi-Fi connectionīecause of the poor Wi-Fi signal, the lock sensor cannot communicate with the base station, leading to the response issue of the SimpliSafe lock. Network interference is not only the cause other issues can also lead to the response issue of the SimpliSafe door lock. Here are a few examples of devices and objects that can cause interference: concrete walls, Wi-Fi routers, heavy electrical appliances, remote control door openers, etc.īefore troubleshooting, ensure that the sensor is aligned towards the base station and identify the possible cause of network interference causing the responsive issue. Now, you need to identify what possible device or object prevents communication between the Entry Sensor & Base Station. More likely, it could be the network interference from other devices preventing the communication between the Entry Sensor and Base Station. Why is Simplisafe Door Lock Not Responding? The SimpliSafe door lock stops responding commonly when the entry sensor fails to connect with the base station. However, to fix the responsive issue, you need to apply different types of solution unit you find the right solution. The problem that causes the lock into a responsive issue can be tricky to identify. Most common problems with SimpliSafe door lock is it can run into responsive issues. Smart door locks can run into different technical problems, and SimpliSafe door lock is no exception. ![]()
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